Returned coffee is not accepted as it is a perishable item, unless there was an issue such as damaged delivery. Any express shipping where applicable is not refunded (express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you). Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Because coffee is a perishable item, If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
As for all other non-perishable items, our policy is 30 days since the date of your purchase to get a full refund.
The item must be unused, in the same condition that it was received, and must be in its original package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund since our notification of your approval of the refund, first check your bank account. Contact your credit card company, since it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org